0208 984 1000 sales@fwhipkin.co.uk FW Hipkin Ltd, Acorn House, Coppen Road, Dagenham, RM8 1NU

COVID-19 - CUSTOMER INFORMATION

Current Status: Open – email and phone orders. All carrier orders received by 4PM for next-day delivery. All orders received by 5.30PM for next-day delivery via own van delivery routes.
Last Updated: 1st July 2020

We have mostly resumed business as normal, with some reduced service to our own van delivery routes. All orders taken before the cut off time will be dispatched for next-day delivery.

Thank you for your understanding and continued support through this time.

FW Hipkin Management Team


Communication: 1st June 2020

UPDATE TO OUR SERVICES

We have fully reopened the phone lines to take your orders so we can continue to support essential businesses at this time and all email orders will be quickly picked up and placed as normal.

As previous, all orders received before 3PM will be dispatched for next-day delivery. We have resumed a reduced service on our own van delivery routes.

Thank you for your understanding and continued support through this time.

FW Hipkin Management Team


Communication: 28th April 2020

UPDATE TO OUR SERVICES

We have now reopened the phone lines to take your orders so we can continue to support essential businesses still trading at this time.

Due to safety measures put in place we still have limited office and warehouse staff on site. If you continue to email your orders they will quickly be picked up and answered as normal.

As previous, all orders received before 3PM will be dispatched for next-day delivery and will be delivered by courier.

Thank you for your understanding and continued support through this time.

FW Hipkin Management Team


Communication: 20th April 2020

UPDATE TO OUR SERVICES

To best support our customers and essential businesses at this time, we are open for business and taking your orders.

Due to safe working measures being put into place in both our office and warehouse, we will be running a reduced service. Phone lines will stay closed for now but all orders emailed to sales@fwhipkin.co.uk will be received and processed. We will endeavour to contact you quickly with a confirmation.

All orders will be processed on a next-day delivery service if received before 3PM with all orders being delivered by courier. 

Thank you for your understanding and continued support through this time.

FW Hipkin Management Team


Communication: 17th April 2020

REOPENING AND AN UPDATE TO OUR SERVICES

We are re-opening for orders and delivery on Monday 20th April 2020.

Our first day of delivery of goods will be Tuesday 21st April 2020, therefore any orders placed by email today (17th April 2020) or over the weekend will be delivered on that day.

We have taken time to implement best practices in our office and warehouse to keep our staff safe and feel it is now appropriate for us to re-open to support essential businesses still trading at this time.

As we will be re-opening with limited staff on site, all email orders will be quickly picked up and answered but please bear with us as we answer your phone orders.

Thank you for your understanding and continued support through this time and stay safe.

FW Hipkin Management Team


Communication: 6th April 2020

FW Hipkin would like to take this opportunity to update you on the actions we are taking around the coronavirus situation.

Firstly, it’s of the upmost importance to us at this time that we put our staff and customer’s wellbeing at the forefront of all the decisions we make. We are taking the outbreak of COVID-19 very seriously and closely monitoring government advice and guidelines.

Further to the escalating situation here in London and the rest of the UK, we have taken the difficult decision to close for what we hope is as short a period as possible.

We have endeavoured since the outbreak to remain very much open for business with only the warehouse staff on-site and the remainder of staff located remotely. Due to the increasing severity of the situation we think it is morally correct that we not only reduce the amount of traffic in London but give our well deserved warehouse staff the opportunity to remain with their families and a chance for our premises to be clear of any infection.

The minimum period for this shutdown will be one week. An up to date status will be published on our website by lunchtime of each Friday and you will be kept informed by email when we intend to return.

Thank you for your understanding and continued support through this time.

FW Hipkin Management Team